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19 / May / 2020 : 13-17

The Impact of Social Media on Consumer Buying Behavior

Social media has dramatically changed the way consumers make purchasing decisions. Today, consumers are more likely to turn to social media for product information, recommendations, and reviews before making a purchase. As a result, businesses need to understand the impact of social media on consumer buying behavior in order to effectively reach and engage with their target audience.

Increased access to product information: Social media provides consumers with easy access to product information, reviews, and recommendations from other consumers. This information can significantly impact a consumer's purchasing decision, especially if it comes from a trusted source like a friend or influencer.

Influencer marketing: Influencer marketing is a form of marketing in which brands partner with influencers to promote their products. Influencer marketing has become increasingly popular on social media, and it has a significant impact on consumer buying behavior. Consumers trust influencer opinions and are more likely to make a purchase based on a recommendation from an influencer they follow.


Increased brand exposure: Social media also provides businesses with an opportunity to increase brand exposure and reach a wider audience. By creating engaging content and utilizing paid advertising, businesses can reach their target audience and build brand awareness, ultimately influencing consumer buying behavior.

Personalized marketing: Social media also allows businesses to personalize their marketing efforts and reach consumers with targeted advertisements based on their interests, behaviors, and demographics. This can have a significant impact on consumer buying behavior, as consumers are more likely to engage with advertisements that are relevant to them.

In conclusion, social media has had a profound impact on consumer buying behavior. By providing access to product information, influencer marketing opportunities, customer reviews, increased brand exposure, and personalized marketing, social media has changed the way consumers make purchasing decisions. Businesses that understand and effectively utilize these factors can influence consumer behavior and drive sales.

Customer reviews: Customer reviews are another important factor in consumer buying behavior. Social media provides a platform for consumers to share their experiences with a product or service, and these reviews can have a significant impact on other consumers' purchasing decisions.

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Published on 19 / May / 2020 : 13-17
Published by Liana Aloyan

Journalist, columnist. Liana studies at the Faculty of Russian Philology of Khachatur Abovyan State University. She has been working at Yelaket (Yelaket.am) news agency since 2019 as a journalist and columnist. Writes articles about business and marketing. Liana is a member of "Media association" since 2020.

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