17 / September / 2020 : 09-54
Maximizing Customer Relations with CRM
Customer Relationship Management (CRM) refers to the strategies, technologies, and practices companies use to manage and analyze customer interactions and data throughout the customer lifecycle, with the goal of improving customer satisfaction, loyalty, and profitability.
CRM systems can include a wide range of tools and processes, such as customer data management, marketing automation, sales force automation, and customer service and support. These tools and processes help businesses to effectively manage interactions with customers, as well as gather and analyze customer data to gain valuable insights into customer behavior and preferences.
By using CRM, companies can better understand their customers' needs and preferences, personalize their interactions, and improve the overall customer experience. This leads to increased customer satisfaction and loyalty, which can lead to increased sales and profitability for the business. CRM is an important aspect of modern business strategy, and many companies invest in CRM technology and training to improve their customer relationships.
Published on 17 / September / 2020 : 09-54
Published by
Liana Aloyan
Journalist, columnist. Liana studies at the Faculty of Russian Philology of Khachatur Abovyan State University. She has been working at Yelaket (Yelaket.am) news agency since 2019 as a journalist and columnist. Writes articles about business and marketing. Liana is a member of "Media association" since 2020.
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