21 / September / 2020 : 09-38
Customer Service: Driving Success through Customer Satisfaction
Customer service refers to the support provided by a company to its customers or clients. The goal of customer service is to provide a positive experience for the customer, helping them resolve any issues they may have and answering their questions.
Good customer service is essential for the success of any business, as it helps to build customer loyalty and improves customer satisfaction. When customers feel that their needs are being met and their concerns are being addressed, they are more likely to return to the company for future purchases and recommend the company to others.
On the other hand, poor customer service can have a negative impact on a business. Customers who have a negative experience are less likely to return, and may even tell others about their negative experience, leading to lost business and potential damage to the company's reputation.
Customer service representatives play a key role in providing good customer service. They must have strong communication skills and the ability to problem-solve, as well as a good understanding of the products or services offered by the company. It is also important for customer service representatives to be empathetic and patient, as they may be dealing with frustrated or upset customers.
Published on 21 / September / 2020 : 09-38
Published by
Liana Aloyan
Journalist, columnist. Liana studies at the Faculty of Russian Philology of Khachatur Abovyan State University. She has been working at Yelaket (Yelaket.am) news agency since 2019 as a journalist and columnist. Writes articles about business and marketing. Liana is a member of "Media association" since 2020.
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