29 / October / 2022 : 15-49
Building Trust and Loyalty with Strong Customer Service
Developing a strong customer service program is crucial for businesses to build trust, loyalty, and positive word-of-mouth. A strong customer service program includes providing timely and helpful support, resolving customer issues and complaints promptly, and going above and beyond to meet customer needs and expectations. To develop a strong customer service program, businesses should invest in training their customer service representatives, implementing efficient systems for tracking and responding to customer inquiries, and regularly collecting and analyzing feedback from customers. By prioritizing customer service, businesses can improve customer satisfaction, reduce churn, and ultimately drive sales and revenue. Additionally, a strong customer service program can help businesses build a positive reputation in their industry and differentiate themselves from competitors.
Published on 29 / October / 2022 : 15-49
Published by
Liana Aloyan
Journalist, columnist. Liana studies at the Faculty of Russian Philology of Khachatur Abovyan State University. She has been working at Yelaket (Yelaket.am) news agency since 2019 as a journalist and columnist. Writes articles about business and marketing. Liana is a member of "Media association" since 2020.
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