23 / November / 2022 : 09-59
The Benefits of Using Chatbots for Customer Service
Chatbots have become increasingly popular as a tool for customer service. Chatbots are computer programs that use artificial intelligence (AI) to simulate human conversation, and they can be programmed to answer customers' questions and provide support around the clock.
Using chatbots for customer service can offer numerous benefits for businesses. Chatbots can handle routine inquiries quickly and efficiently, freeing up human customer service agents to deal with more complex issues. Chatbots can also provide 24/7 support, ensuring that customers always have access to help when they need it.
In addition to being a useful tool for customer service, chatbots can also help businesses gather valuable data on customer needs, preferences, and pain points. By analyzing chatbot interactions, businesses can identify common customer concerns and make improvements to products, services, and customer experience.
Overall, utilizing chatbots for customer service can improve efficiency, enhance customer satisfaction, and provide valuable insights into customer needs and preferences.
Published on 23 / November / 2022 : 09-59
Published by
Liana Aloyan
Journalist, columnist. Liana studies at the Faculty of Russian Philology of Khachatur Abovyan State University. She has been working at Yelaket (Yelaket.am) news agency since 2019 as a journalist and columnist. Writes articles about business and marketing. Liana is a member of "Media association" since 2020.
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