07 / February / 2023 : 11-40
Importance of Excellent After-sales Service for Business Success
Offering excellent after-sales service is a key strategy for businesses looking to build customer loyalty and drive repeat business. After-sales service refers to the support provided to customers after they have purchased a product or service, and can include services such as warranty support, technical assistance, and repair or replacement services. By providing prompt and effective after-sales service, businesses can demonstrate their commitment to customer satisfaction and build trust and loyalty with their customers. This can lead to increased customer retention, positive word-of-mouth referrals, and ultimately, increased sales and profitability. Moreover, providing exceptional after-sales service can help differentiate a business from its competitors and create a positive brand image in the minds of customers. Overall, investing in after-sales service is a smart business strategy that can pay off in the long run by fostering customer loyalty and driving business growth.
Published on 07 / February / 2023 : 11-40
Published by
Liana Aloyan
Journalist, columnist. Liana studies at the Faculty of Russian Philology of Khachatur Abovyan State University. She has been working at Yelaket (Yelaket.am) news agency since 2019 as a journalist and columnist. Writes articles about business and marketing. Liana is a member of "Media association" since 2020.
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